Honeywell · 1 month ago
Sr Customer Support Management Professional
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $119K/yr
3+ years expHoneywell is a company that helps organizations solve the world's most complex challenges in automation, aviation, and energy transition. They are seeking a Senior Customer Support Management Professional to manage and develop a Field Service Engineer team, ensuring exceptional service and support while driving customer satisfaction and operational excellence.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction
Develop and implement strategies to improve customer support processes and procedures
Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience
Ensure training plans for safety, skills, and new products for all FSE’s are scheduled and completed in a timely manner
Monitor and analyze operations performance metrics to identify areas for improvement
Qualification
Required
3 years of proven experience in customer support management, technologies, and tools
Professional or Military experience in an engineering or technical field
Strong leadership and people management skills
Ability to work independently and manage multiple tasks
Ability to build and maintain strong relationships with customers and internal stakeholders
Ability to prepare reports using Power BI, Excel, Word, and PowerPoint
Preferred
Knowledge of Honeywell electrical, mechanical, and control system installation, configuration, and maintenance
Strong problem-solving and decision-making abilities
Ability to thrive in a fast-paced and dynamic environment
Passion for delivering exceptional customer service
Benefits
Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
UAE Business Review
2026-01-09
2026-01-08
Company data provided by crunchbase