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Audien Hearing · 1 month ago

Inbound Phone Sales Representative

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Audien Hearing is on a mission to make hearing affordable and accessible for everyone. The Inbound Phone Sales Representative will handle inbound calls, guide customers through product offerings, and convert inquiries into sales while maintaining a customer-first approach.

ConsumerHealth CareManufacturing

Responsibilities

Handle high-volume inbound calls from prospective customers seeking hearing aid Solutions

Build rapport quickly and guide customers through product options based on their needs and lifestyle

Educate callers on product features, pricing, warranties, and usage

Convert inquiries into sales while maintaining a customer-first approach

Accurately document interactions and outcomes in Telephony and CRM systems

Meet or exceed daily, weekly and monthly sales goals, including conversion rate, revenue per call, and average order value (AOV)

Participate in coaching sessions, calibration meetings, and performance reviews to continuously improve

Provide feedback on call flows, objections, and customer insights to support ongoing optimization

Qualification

Inbound phone salesCRM tools familiarityVerbal communicationActive listening skillsEmpathyAdaptable to changePassion for helping othersSelf-motivatedGoal-oriented