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AXA · 1 month ago

Workplace Operations Coordinator

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $71K/yr

AXA is known for solving complex risks and is seeking a Workplace Operations Coordinator to manage their New York office. The role involves creating a welcoming office experience, managing visitor access, and ensuring customer satisfaction while performing various operational tasks.

BankingFinanceFinancial ServicesInformation TechnologyInsuranceInsurTech

Responsibilities

Put the customer at the heart of everything we do and drive a customer first culture by investigating and reporting on customer satisfaction to flag issues

Answer and direct calls in a timely and professional manner

Act as receptionist and provide a seamless, welcoming experience. Manage visitor and vendor access

Perform walkthroughs of the space, ensuring communal and meeting spaces are fit for purpose for all visitors, internal and external

Act as the first point of contact; troubleshoot facilities issues (lighting, heating, air conditioning, flooring) reporting to building management and vendors for repair

Stock supply rooms, pantries, conference rooms, reception area and wellness rooms

Submit and track invoices through corporate expense system (Coupa)

Assist with new hire orientation including ensuring access is prepared, giving office tours and completing I-9 Verification

Provide mailroom and delivery services including overall management of mail services

Order, invoice, receive, store, and distribute supplies and deliveries as required and perform remote tasks for offices without onsite Workplace presence

Partner with Workplace Coordinator peers across the Americas portfolio to share best practices and provide consistent service delivery

Support requests from partners across the business for events and initiatives within our space

Provide guidance and seek input from others as needed to achieve the best result possible

Perform other duties, as assigned

Qualification

Microsoft 365 productsInterpersonal skillsClear written communicationClear verbal communicationCustomer service orientationLift 40 poundsFlexibilityPositive attitudeCollaborative attitudeAdaptabilityInitiative