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Relay · 4 days ago

IT Specialist

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

Relay is a Raleigh-based tech startup on a mission to revolutionize communication for frontline workers. They are hiring an IT Specialist to provide desktop and mobile support, manage onboarding and offboarding processes, and administer cloud applications while driving continuous improvement in employee support.

Communication HardwareGPSProductivity ToolsSoftware

No H1B

Responsibilities

Provide hands-on support for Windows, macOS, and Linux endpoints, including laptops, peripherals, and office equipment

Diagnose and resolve OS, driver, and application issues, with clear and empathetic communication

Company supported mobile application support for remote and hybrid employees

Ensure secure, reliable access to company resources from remote locations

Create simple guides and self-serve resources for common mobile workflows

Own the end-to-end experience, including hardware provisioning, account creation, access configuration, and in-person new hire setup

Coordinate timely offboarding, including device collection, access revocation, and data handling

Maintain clear, up-to-date tips, checklists and guides

Identify opportunities to automate repetitive tasks and streamline employee support

Contribute to documentation, FAQs, and standards to improve consistency and speed

Collaborate with the broader IT team on projects and initiatives

Help administer common SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Notion, and others

Assist with app provisioning and group membership changes

Exposure to identity standards such as SSO and SCIM, partnering with senior teammates on integrations

Qualification

Windows supportMacOS supportLinux supportMobile device supportCloud applications administrationIdentity management SSOIdentity management SCIMCustomer service skillsBasic scriptingCommunicationContinuous learning

Required

3+ years in an IT Support or similar experience with strong endpoint support responsibilities

Demonstrated experience supporting Windows, macOS, and Linux desktops

Proven troubleshooting for laptops, monitors, printers, peripherals, and common business software

Experience supporting remote users and mobile devices, ideally with an MDM solution

Familiarity with administering common SaaS platforms such as Google Workspace, Okta Identity Management

Excellent communication and customer service skills, with a bias for clear documentation and follow-through

A genuine passion for technology and continuous learning

Preferred

Experience with identity and access concepts including SSO and SCIM

Exposure to endpoint management tools

Basic scripting for automation, such as PowerShell, Bash, or Python

Familiarity with cloud directory services environments

Benefits

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you

Generous Paid Time Off

401(K) Savings Plan + Company Match

Baby Cash Reward + Paid Parental Leave

Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam

Free Snacks and Fun Times

Latest tech, standing desks, and all the accessories and software you need to succeed in your role