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Lightspeed Systems · 8 hours ago

AI Automation Engineer

Austin, TX

Full-time

Hybrid

Mid Level

Lightspeed Systems is a global leader in education technology, providing AI-powered solutions that keep students safe, engaged, and learning. The AI Automation Engineer will design and implement automation solutions to streamline workflows across the organization, collaborating with various departments to enhance the efficiency of the technology ecosystem.

EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware

No H1B

Responsibilities

Design, build, and automate workflows using low-code platforms such as n8n and Zapier, that connect business systems (Salesforce Slack, email, databases)

Implement lightweight software/apps (could be internal dashboards, forms, small micro-services) to enable automation

Create, refine, and effectively evaluate prompts for AI models to deliver high-quality outputs

Manage and maintain API keys and credentials essential to automated workflows

Monitor and troubleshoot automation workflows to ensure accuracy, reliability, and performance

Stay current with advances in large language models (LLMs), prompt engineering, and emerging AI tools

Partner with stakeholders to analyze business processes and recommend automation solutions

Build project scopes, deployment schedules, and technical documentation

Coordinate with contractors/vendors on Salesforce and automation projects

Provide training and guidance to team members on automation best practices

Measure and prioritize business impact

Monitor and enforce best practices, documentation, and governance for automation projects, ensuring alignment with company policies and compliance with security standards

Qualification

AI-driven automationLow-code toolsSalesforce experiencePrompt engineeringAPI managementIntegration configurationAnalytical skillsDocumentation skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree in Information Systems, Business Administration, Data Science, related field, or equivalent work experience

Experience configuring and managing integrations across multiple systems

Hands-on experience with no-code automation tools (e.g., n8n, Zapier, Make, or similar)

Familiarity with APIs, webhooks, and working with structured data formats (e.g., JSON)

Extensive prompt engineering, and how to structure effective prompts for AI models

Understanding workflows and process requirements of complex application systems

Strong documentation and training skills, with the ability to communicate complex systems to non-technical audiences

Ability to administer, organize and document complex application systems and workflows

Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution

Eager to learn and grow in a quickly changing AI landscape

Excellent organizational, documentation, and problem-solving skills

Ability to effectively interface with technical and nontechnical staff at all organizational levels

Strong attention to detail with excellent written and oral communication skills

Ability to accomplish projects within specified deadlines

Ability to work independently and take initiative

Ability to function effectively in a fast-paced environment where high growth is the norm

Available to work flexible hours and on-call support, including weekends and holidays

Preferred

Experience with Jira Service Desk or related IT service management tools a plus

Hands-on Salesforce experience, with Salesforce certification a plus

Benefits

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.

Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.

Retirement-- 401(k) matching up to 6%

Other -- Work from where it makes sense. Pet insurance.