Medier Agency · 3 weeks ago
Customer Relationship Manager (CRM) - Relocation
European Union
Full-time
Onsite
Mid, Senior Level, Lead/Staff, Director/Executive
3+ years expMedier Agency is seeking experienced CRM Managers, Operationals, and CRM Executives to join their growing team. This role offers a unique opportunity to influence customer engagement strategy globally and build best-in-class CRM processes across multiple products.
CRMMarketingSEOSocial Media Marketing
Responsibilities
Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging)
Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention
Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI
Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives
Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements
Ensure compliance with data privacy regulations and responsible gaming practices
CRM Manager – execute and optimize campaigns within the defined strategy
Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members
Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team
Qualification
Required
3+ years of CRM experience within iGaming or Betting
Proven track record of managing CRM campaigns end-to-end, with measurable business impact
Hands-on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar)
Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization
Excellent project management, communication, and collaboration skills
Fluent in English
Proactive, adaptable, and comfortable working in a fast-paced, international environment
Preferred
Additional languages are a plus
Company
Medier Agency
Medier is more than just a marketing agency. We're your dedicated creative marketing partner.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase