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Lightspeed Systems · 2 days ago

Senior AI Automation Engineer

Austin, TX

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Lightspeed Systems is at the forefront of transforming education through advanced technology, providing AI-powered solutions that keep students safe, engaged, and supported in an increasingly digital world. They are seeking a Senior AI Automation Engineer to design, lead, and optimize AI-driven workflow automation initiatives across various departments, ensuring the efficiency and scalability of their technology ecosystem.

EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware

No H1B

Responsibilities

Design, build, and automate workflows using low-code platforms such as n8n and Zapier, that connect business systems (Salesforce Slack, email, databases)

Implement lightweight software/apps (could be internal dashboards, forms, small micro-services) to enable automation

Mentor and develop junior team members

Create, refine, and effectively evaluate prompts for AI models to deliver high-quality outputs

Manage and maintain API keys and credentials essential to automated workflows

Monitor and troubleshoot automation workflows to ensure accuracy, reliability, and performance

Stay current with advances in large language models (LLMs), prompt engineering, and emerging AI tools

Partner with stakeholders to analyze business processes and recommend automation solutions

Build project scopes, deployment schedules, and technical documentation

Coordinate with contractors/vendors on Salesforce and automation projects

Provide training and guidance to team members on automation best practices

Measure and prioritize business impact

Monitor and enforce best practices, documentation, and governance for automation projects, ensuring alignment with company policies and compliance with security standards

Qualification

AI-driven workflow automationLow-code toolsSalesforce experienceAPI managementPrompt engineeringIntegration managementAnalytical skillsDocumentation skillsProblem-solving skillsMentoring skillsCommunication skills

Required

Bachelor's degree in Information Systems, Business Administration, Data Science, related field, or equivalent work experience

At least 3 years of professional work experience in driving and leading technical projects

Experience configuring and managing integrations across multiple systems

Hands-on experience with no-code automation tools (e.g., n8n, Zapier, Make, or similar)

Demonstrated competency with APIs, webhooks, and working with structured data formats (e.g., JSON)

Extensive prompt engineering, and how to structure effective prompts for AI models

Understanding workflows and process requirements of complex application systems

Strong documentation and training skills, with the ability to communicate complex systems to non-technical audiences

Ability to administer, organize and document complex application systems and workflows

Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution

Strong capability in training, mentoring, and mentoring junior team members

Eager to learn and grow in a quickly changing AI landscape

Can break down complex multi-month projects into clearly specified tasks and delegate appropriately

Excellent organizational, documentation, and problem-solving skills

Ability to effectively interface with technical and nontechnical staff at all organizational levels

Strong attention to detail with excellent written and oral communication skills

Ability to accomplish projects within specified deadlines

Ability to work independently and take initiative

Ability to function effectively in a fast-paced environment where high growth is the norm

Available to work flexible hours and on-call support, including weekends and holidays

Preferred

Experience with Jira Service Desk or related IT service management tools a plus

Hands-on Salesforce experience, with Salesforce certification a plus

Benefits

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.

Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.

Retirement-- 401(k) matching up to 6%

Other -- Work from where it makes sense. Pet insurance.