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GC AI · 6 hours ago

Solutions Specialist (Legal Operations)

San Mateo, CA

Full-time

Hybrid

Mid Level

$120K/yr - $185K/yr

4+ years exp

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. In this role, you'll blend legal expertise with AI to help customers optimize their workflows and drive adoption of AI-powered solutions in legal operations.

Artificial Intelligence (AI)LegalLegal Tech

Responsibilities

Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains

Draft high-impact AI prompts that solve real-world legal problems and demonstrate value across industries and practice areas

Curate a library of sample prompts and outputs to showcase the versatility of GC AI to both prospects and customers

Partner with in-house legal teams to deeply understand their workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions

Act as the Voice of the Customer by sharing insights with Product, ensuring features evolve to meet real-world legal needs

Lead prompting workshops and training sessions to boost customer adoption and confidence in using AI effectively

Position GC AI as the trusted legal AI partner by bringing credibility, expertise, and empathy to every interaction

Qualification

Legal operations experienceLegal metrics optimizationAI proficiencyLegal tech toolsClient-facing skillsTeaching experienceWritten communicationVerbal communication

Required

4+ years of in-house work experience. JDs with legal operations experience strongly preferred, though non-JD candidates with a deep understanding of in-house legal operations processes will be considered

Strong background in legal metrics and process optimization — experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements

A genuine passion for AI — you already use it and love experimenting with it

Proven ability to learn quickly, think critically, and apply knowledge creatively

Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software)

Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities

Strong written and verbal communication, with the ability to explain complex ideas clearly