Lam Research · 17 hours ago
Program/Project Manager 4 - Quality Management
Hillsboro, OR
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expLam Research is a company focused on delivering high-quality outcomes for its customers in the technology sector. The Program Manager will oversee external nonconformance data management, lead quality reviews, and drive improvement initiatives to enhance customer satisfaction and quality performance.
CleanTechManufacturingSemiconductor
Responsibilities
Lead the quality section of the quarterly QOR reviews with stakeholders from Operations, Engineering, and Global Quality
Analyze quality data to monitor key performance indicators (KPIs) for install and warranty quality to drive accountability within Lam and continuous improvement for trending issues seen across NA regional customers
Ensure the voice of the customer on quality is accurately and consistently represented within the region and factory, monitor and update CXL3 metric
Drive improvement of the KPIs (cycle times, performance, NCe submission quality, etc.) by collaborating with stakeholders for solutions to meet/exceed customer and Lam expectations
Hold service teams (FSEs/FSMs) and functional quality managers (FQMs) accountable for delivering on quality objectives through the established systems
Ensure that external nonconformances have valid Problem Descriptions, SAP Damage Codes, and Customer Impact prior to approving the NCe for Factory review
Validate 8D quality at D2 (Initial Problem Statement and 1st Why), D4/D5 (Root Cause and Corrective Action Plan) and at 8D closure
Ensure successful and timely resolution of customer visible nonconformances to positively impact Lam’s customers
Influence and enhance Lam's Quality culture by driving and participating in strategic regional and global projects
Qualification
Required
8+ years in a goal oriented industrial or commercial environment, semiconductor or high technology is preferred
BA/BS degree in a STEM field and/or Quality Management
Experience as a Project/Program Manager with escalating responsibilities
Demonstrable abilities in structured problem-solving methodologies (8D, DMAIC, PDCA), Lean Six Sigma, and other established quality tools
Knowledge and application of Change Management methodologies across a global organization
Preferred
Knowledge of/experience working with semiconductor device properties, product development, and manufacturing processes is highly desired
Experience in Quality Management, Product Development/Engineering, Manufacturing, or Customer Service is a plus
Ability to exercise forward thinking via integration of data analytics and AI applications is highly preferred
Self-motivated and influential individual capable of remaining flexible in the face of changing work priorities
Benefits
A comprehensive set of outstanding benefits
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
2026-01-05
2025-12-30
Company data provided by crunchbase