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CoreWeave · 1 month ago

Customer Experience Operations Analyst

Livingston, NJ / New York, NY / Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

CoreWeave is The Essential Cloud for AI™, providing a platform for innovators to build and scale AI. The Customer Experience Operations Analyst role is crucial for developing operational processes and ensuring smooth customer delivery and onboarding in a fast-paced environment.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Develop the operational foundation of the Customer Experience organization

Act as the connective tissue between technical Solutions Architects, the Sales organization, and the operational teams essential for smooth business function

Manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence

Collaborate closely across Revenue Operations, Accounting, Engineering, and Customer Experience to deliver best-in-class customer experiences

Qualification

Customer experience operationsSalesforceJIRACloud infrastructureAI/ML toolingAnalytical mindsetTechnical bridgeCommunication skills

Required

5-7 years of experience in customer experience/solutions operations, business operations, or a similar role—ideally in cloud infrastructure, SaaS, or AI/ML environments

Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms

Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders

Analytical and systems-minded thinker, capable of turning data into actionable insight

Excellent written and verbal communication skills