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Cloudforce · 3 weeks ago

Cloud Infrastructure Administrator

National Harbor, Maryland

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

Cloudforce is a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. The Cloud Infrastructure Administrator will deploy AI products to customer environments, maintain strong customer relationships, and troubleshoot issues related to Azure cloud configurations.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementData CenterSoftware

Growth Opportunities

No H1B

Responsibilities

Deploy Cloudforce’s AI product to customer environments, ensuring secure, reliable, and efficient implementation

Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle

Provide escalated product support through ServiceNow, resolving complex incidents and service requests in a timely manner

Manage tasking professionally in both independent and team-based scenarios

Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments

Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles

Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution

Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements

Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization

Other duties, as assigned

Qualification

AzureAI deploymentsCloud infrastructureServiceNowScriptingAI/ML platformsTechnical documentationCustomer successIT security best practicesCommunication skillsCross-functional collaboration

Required

Hands-on experience deploying or supporting AI, SaaS, Azure landing zones or cloud-based products in customer environments

Strong troubleshooting skills across cloud infrastructure - especially those involving roles, resource access, and networking issues

Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management

Familiar with platforms like Jira, GitHub, Confluence, or similar

During 'face to face' client meetings and over email - excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly

Proven ability to produce high-quality technical documentation, both internal and customer-facing

Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment

Ability to work cross-functionally with engineering, product, and support teams

Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar)

Experience working with AI/ML platforms, model deployments, or data pipelines

Knowledge of scripting or automation (e.g., PowerShell, Python, CLI)

Background in customer success, technical account management, or technical support roles

Understanding of IT security best practices and cloud governance

Familiarity with automation tools, such as Powershell, Azure CLI, or ARM templates

Benefits

Outstanding opportunities to learn, grow, and expand your network.

Excellent compensation, benefits, and generous incentives.

Complimentary snacks to keep you focused.

Super cutting-edge technology.

State-of-the-art workspace.

Community involvement.

Great team synergy.

Friday lunch and shenanigans... on us!

Incentive program for investing in your growth.

401K savings plan and education reimbursement.

24/7 access to a modern gym with Tonal and Peloton.

Free monthly garage parking with direct private access to the office.

Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.

Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.

Paid parental leave, including adoption and foster care placement.

PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).

9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.