Cloudflare · 1 month ago
Premium Technical Support Engineer - Zero Trust
Hybrid
Full-time
Hybrid
Mid, Senior Level
4+ years expCloudflare is on a mission to help build a better Internet and is seeking an experienced Technical Support Engineer for Zero Trust to join their Customer Support Team. In this role, you will provide advanced support for enterprise customers using Cloudflare’s Zero Trust platform, troubleshoot complex technical issues, and collaborate with various teams to enhance customer experience and product development.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway and WARP
Troubleshoot and diagnose complicated network issues for all Zero Trust products, involving OSI layer 3, 4 and 7 and various protocols, e.g. DNS, SSL/TLS, TCP/IP, firewalls and HTTP/S issues
Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access
Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use
Partner with Cloudflare’s Product, Escalation, Engineering, and Security teams to escalate and resolve advanced customer issues
Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs
Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools
Qualification
Required
You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers
Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Strong understanding of networking fundamentals, including TCP/IP, DNS, SSL/TLS, HTTP/S, traffic routing, and firewalls
Experience with troubleshooting various OS platforms, and understanding of how VPN works on different OS
Hands-on experience with identity and access management (IAM) systems, such as Okta, Ping Identity, or Azure Active Directory
Strong knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies
Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations
You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)
Relevant certifications such as Zero Trust Specialist certification, CISSP, or CCSP
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase