eBay · 1 day ago
Senior Manager, Trust Strategy & Ops
Salt Lake City, UT
Full-time
Hybrid
Senior Level
$101K/yr - $174K/yr
7+ years expeBay is a global ecommerce leader committed to reinventing the future of ecommerce. The Senior Manager, Trust Strategy & Operations will lead the development of policies behind eBay’s Money Back Guarantee, focusing on enhancing customer experience through strategic decision-making and cross-functional collaboration.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Own and evolve eMBG protection policies to make sure they work for both buyers and sellers
Measure what matters, use customer feedback, AI tools, and data to understand what’s working, what’s not, and where we can improve. Help design and lead experiments to evaluate new customer experiences or policy changes
Turn policy into a measurable lever for customer satisfaction directly attributing customer satisfaction to your work
Take responsibility for budget strategy and oversight, ensuring we’re investing our budget wisely to improve customer outcomes
Work closely with teams across Product, Customer Support, Analytics, Finance and Legal to launch changes, test ideas, and solve customer problems
Communicate clearly with executive leaders, advocating for changes that improve trust—even when they come with a cost
Create clear, data-backed narratives for executive stakeholders, driving decisions that improve customer trust—often with budget implications
Qualification
Required
7–10+ years of experience in strategy, operations, finance or policy roles with exposure to budget ownership and cross-functional work
Strong analytical thinking and comfort working with data teams to evaluate impact and ROI along with the willingness to dive deep into complex policy details to uncover insights
Ability to balance customer empathy with business impact—you can weigh trade-offs and make smart decisions
Excellent storytelling and communication skills, especially with senior stakeholders
A bias for collaboration and experimentation
Experience developing or evolving user-impacting policies, with a strong understanding of risk tradeoffs and fairness principles
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits
PTO
Parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
Chief Executive Officer, eBay
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-07
The Motley Fool
2026-01-06
Company data provided by crunchbase