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Seneca Savings Bank, N.A. · 1 month ago

Training and Development Coordinator

Baldwinsville, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Seneca Savings Bank is a community bank serving the Central New York region for over 95 years. The Training and Development Coordinator is responsible for designing and delivering a comprehensive training program that supports onboarding, skill development, and compliance, while partnering with department leaders to enhance learning experiences.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Design, deliver, and maintain comprehensive training program in partnership with department leaders, covering branch operations, compliance, banking systems, sales and service standards, product knowledge, and procedural workflows

Manage the Learning Management System (LMS), including content creation, user enrollment, tracking, and reporting

Build and facilitate simulation training (e.g., mock deposits, loan processing, account opening) with input from department subject matter experts (SMEs)

Collaborate with department leaders across retail, operations, lending, compliance, and technology teams to streamline processes, enhance training methodologies, identify skill gaps, and create scalable solutions that drive consistency, efficiency, and compliance throughout the organization

Foster a culture of learning by collaborating with employees at all levels to encourage knowledge sharing and professional growth

Utilize a variety of training methods, including classroom instruction, e-learning, workshops, and on-the-job training, to cater to diverse learning styles

Develop and distribute training materials (manuals, SOPs, job aids)

Implement evaluation tools to measure the effectiveness of training programs, such as quizzes, assessments, in-branch/department observations, and post-training surveys. Use data and feedback to refine training programs for continuous improvement

Ensure all compliance training is delivered and completed on schedule in accordance with federal and state banking regulations

Deliver in-person and virtual training sessions as needed and coordinate department-specific onboarding sessions

Ensure all training materials are up-to-date, accurate, and aligned with the latest banking policies, organizational process and procedures, compliance requirements, and technology

Address questions and concerns from employees, providing guidance and support

Maintain accurate records of training activities, assessments and certifications

Stay current on industry best practices, regulatory requirements, and training technologies by attending relevant seminars, conferences, workshops, and internal training to ensure the training program remains effective and up to date

Complete additional projects, operational, or administrative tasks/other duties as assigned

Qualification

Training program designLearning Management System (LMS)Adult learning principlesE-learning development toolsProject managementCommunication skillsPresentation skillsOrganizational skillsCollaborationAttention to detailCreativity

Required

Associate's degree in Human Resources, Business, Education, or related field (or equivalent experience)

2+ years of experience in employee training and development, preferably within the banking or financial services industry, highly desired

Previous banking experience preferred, with a background in either frontline (e.g., teller, universal banker, relationship banker, etc.) or back-office (e.g., digital banking, lending, compliance, call center, etc.)

Strong understanding of adult learning principles and training methodologies

Experience with Learning Management Systems (LMS) and e-learning development tools

Excellent communication, presentation, and organizational skills. Ability to explain complex information in an accessible and engaging way

Ability to collaborate across departments and interact with employees at all levels

High level of attention to detail and strong project management skills

Patience and the ability to provide constructive feedback to help others improve

Ability to work independently, as well as part of a team

Ability to be creative with a forward-thinking mindset