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Henry Meds · 1 month ago

Director of Pharmacy Operations

Miami, FL

Full-time

Onsite

Director/Executive

$160K/yr - $182K/yr

7+ years exp

Hephaestus Pharmaceuticals is an early stage Compounding Pharmacy dedicated to providing exceptional service and care to customers. The Director of Pharmacy Operations is responsible for overseeing all budgetary, people development, operations, and regulatory objectives while leading a team to ensure performance goals are met.

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No H1B

Responsibilities

Oversee day-to-day operations of the pharmacy, including production planning and execution, safety and quality workflows, and customer service

Partner with the Pharmacist In Charge (PIC) to build a continuous quality improvement program and maintain regulatory compliance

Drives the creation of Lean initiatives to meet and exceed pharmacy business plans

Responsible for overall Safety of staff, Quality of product, and performance of the team. Protects and improves the patient experience

Partners and leads support staff (HR, Finance, Safety. IT) to ensure support resources are appropriately applied to initiative to drive a positive employee culture

Develops and implements standardized policies, procedures, and systems to ensure efficient pharmacy operations

All duties as assigned

Collaborate with the CEO to set and execute long-term strategies for the pharmacy's growth and success

Identify and address opportunities for business development, partnerships, and innovation in the compounding space

Build and train a team of pharmacists, technicians, and administrative staff

Foster a culture grounded in safety, accountability, and continuous improvement

Set expectations and direction for facility leadership, coaches teams in establishing best practices for operations and improvement plans

Build a culture of continuous improvement, establish and execute rate improvement strategies to drive cost reduction

Manage budgets, forecasts, and financial models to ensure profitability and financial discipline

Create and analyze performance metrics, implement corrective actions to optimize operational margins

Lead cost-reduction and rate-improvement strategies through Lean and other operational efficiency programs

Ensure all pharmacy practices adhere to the highest standards of safety, accuracy, and compliance

Implement and oversee quality assurance systems to monitor the production accuracy, quality, and compliant dispensing of compounded medications

Stay informed of changes in regulations at federal, state, and local level affecting pharmacy operations and ensure timely compliance

Drive continuous quality improvements that safeguard patient outcomes and uphold brand trust

Manage customer orders to define SLA targets, ensuring reliability and timely service

Develop and maintain strong relationships with healthcare providers, customers, and industry partners

Ensure a high level of customer service, addressing any issues related to orders, complaints, or inquiries

Lead patient-experience initiatives to strengthen satisfaction and service

Qualification

Healthcare operations experiencePharmacy compliance regulationsOperational leadershipLean techniquesP&L managementPharmacy compounding experienceCommunication skillsLeadership skillsOrganizational skillsProblem-solving skillsDecision-making skills