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Your Health Idaho · 1 month ago

Technical Quality Supervisor

Boise, ID

Full-time

Onsite

Mid, Senior Level

3+ years exp

Your Health Idaho is seeking a Technical Quality Supervisor to lead a team responsible for system testing throughout the software development lifecycle. The role involves designing test plans, conducting tests, tracking defects, and collaborating with various teams to ensure system reliability and quality.

GovernmentInsurance

Responsibilities

Oversee all day-to-day activities of a team of Technical Quality Analysts and a Technical Support Engineer

Set the leadership vision and demonstrate the behaviors necessary as a leader to ensure an effective team culture

Provide leadership and guidance to enable the system quality team to effectively meet business and operational needs

Effectively monitor and maintain staff performance levels (i.e., quality, productivity, time management, report progress and completion, and other expectations of the team)

Directly supervise the system quality team, to include interviewing/hiring, training and coaching, scheduling and schedule adherence, performance management, and handling disciplinary situations

Complete weekly catchups and monthly performance reviews to ensure continued employee engagement with members of the quality team

Develop extensive knowledge of the organization’s technology platform and its functions

Design and document several test suites made up of test plans, cases, and scripts for testing Your Health Idaho’s technology platform

Execute manual and automated tests to identify bugs, document issues, and report them to development teams

Oversee completion of a full regression test suite through automated testing

Investigate, troubleshoot, and resolve issues reported by internal customers during testing runs

Ensure full understanding of issues and bugs and report to development teams

Participate in problem solving discussions and relaying important application feedback across a variety of technical teams including software development, networking, security, and infrastructure

Perform debugging procedures

Conduct root cause and impact analysis for recurring or high priority issues and provide reports to leadership as requested

Document processes and contribute to a knowledge base for other quality assurance team members

Apply expertise in test automation tools and frameworks to increase the efficiency of the testing process

Maintain a current knowledge of QA best practices and industry trends to ensure continued evolution of the QA function at Your Health Idaho

Provide support on new initiatives and work with staff as necessary to resolve issues

Review and analyze data from multiple internal and external sources

Perform other duties as assigned

Qualification

Software testingTest automation toolsAPI testingCloud-based architecturesSQLPerformance testing toolsAtlassian suiteAgile methodologiesCustomer service skillsAnalytical skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Information Systems or related discipline

3+ years' experience performing software testing as well as proven ability to conduct technical troubleshooting

Exceptional customer service skills including an aptitude and temperament for technical support

Experience with performance testing tools

Experience with SQL and a working knowledge of databases

Experience using the Atlassian suite of products as well as participating in the software development lifecycle through Agile methodologies

Experience using test automation tools and frameworks (Selenium, Test Rigor, Browser Stack)

Experience with API testing and mobile application testing (iOS and Android)

Experience optimizing complex enterprise systems

Expertise in cloud-based architectures, AI-driven troubleshooting, and DevOps methodologies

Ability to research, define and analyze business problems

Knowledge of software development and maintenance methodologies

Proficient with Windows and web-based systems including Microsoft Office: Outlook, Word, Excel, PowerPoint and Visio

Ability to effectively communicate business concepts to technical audiences as well as technical and data concepts to non-technical audiences

Strong analytical, technical, and organizational skills

Excellent verbal and written communication as well as business writing skills

Proven ability in relationship building and facilitation

Ability to adhere to strict confidentiality policies and procedures consistent with the values and integrity of YHI

Demonstrated ability to work within a fast-paced, quickly evolving organization, manage multiple, complex priorities and respond effectively to change

Ability to work with minimal supervision and under tight deadlines

A committed self-starter with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships