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The California State University · 1 month ago

Customer Service Worker-Usher/Powered Cart Operator (Continuous)

Northridge, CA

Part-time

Onsite

New Grad, Entry Level

$16.50/hr - $17.50/hr

California State University is committed to advancing student success and providing exemplary service. The Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at The Soraya and operates powered carts for audience transportation, ensuring a positive experience for guests and assisting with various event-related duties.

EducationHigher EducationUniversities

Culture & Values

No H1B

Responsibilities

Provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater

Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures

Works across various customer service teams including, but not limited to, Audience Services, Artists Entrance, and/or Production Hospitality

Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control

Monitors security cameras and watches for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock

Ensures that all backstage guests are properly credentialed and accounted for and assists with guest management during backstage meet-and-greet events

Performs other duties as assigned

Qualification

CPR certificationFirst Aid certificationTIPS certificationTheatre etiquette knowledgeCustomer service skillsCrowd control abilityPatienceVerbal communication skillsTeamwork abilityFlexibility

Required

Experience as The Soraya Usher for at least one (1) semester

LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization

Displays excellent customer service skills and the ability to effectively work crowd control

Excellent verbal communication skills

Flexibility and patience when interacting with others

Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons

Ability to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times

Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines

Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work

Preferred

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications

Catering or food service experience

Company

The California State University

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The California State University is the largest system of four-year higher education in the country, with 22 campuses, 56,000 faculty and staff and more than 450,000 students.

Founded in 1947