ServiceNow Platform Analyst-CMDB jobs in United States
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NewRocket ยท 17 hours ago

ServiceNow Platform Analyst-CMDB

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence. They are seeking a ServiceNow Platform Analyst to analyze, design, program, debug, and modify software enhancements, while collaborating with the delivery team and providing outstanding customer experiences during the implementation of ServiceNow solutions.

Information TechnologyInternetSoftware

Responsibilities

Analyze, design, program, debug and modify software enhancements
Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques
Contribute to writing test scripts and complete unit testing
Facilitate and mentor across multiple projects and/crews
Provide technical expertise in code writing and reviews
Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
Apply modern technology and innovation to improve platform functionality
Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions
May perform additional duties as assigned

Qualification

ServiceNow PlatformJavaScriptITSMCMDBCloud-based platformsGlide record usageObject-oriented programmingRelational databasesLeadership capabilitiesRelationship managementWritten communicationVerbal communicationProblem-solving skillsFacilitation skills

Required

Strong knowledge of software engineering principles for cloud-based platforms
Strong understanding of the ServiceNow functionalities and features of Platform Analyst with ITSM & CMDB
Solid knowledge of glide record usage, XML and structural programming concepts
Proficient in JavaScript
Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
Strong written and verbal communication skills
Working knowledge of relational databases
Ability to assess and mitigate risk
Strong leadership capabilities
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills; ability to simplify complex situations
Strong relationship management skills with all levels
Ability to deliver high degree of customer satisfaction
Comfortable working in a matrixed organization
Comfortable working with ambiguity and change
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Preferred

ServiceNow CSA and CIS (Preferred)

Company

NewRocket

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NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform.
dateFounded in 2016
location
Vista, California, USA
people-size501-1000 employees
web-link
http://newrocket.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-08-19Acquired

Leadership Team

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Joseph Jogmen
Field CTO
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Eric Johnson
Chief Financial Officer
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Recent News

PR Newswire
Agentic AI is accelerating the evolution of ServiceNow services models
2025-12-11
PR Newswire
NewRocket Names Jason Rosenfeld as Chief Growth and Alliances Officer
2025-08-13
Business Wire
NewRocket Welcomes Dave Medd as First Chief Operating Officer
2023-07-18
Company data provided by crunchbase