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Logz.io · 1 month ago

Director of Technical Account Management – North America

Boston, MA

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Logz.io is seeking a Director of Technical Account Management for North America who will drive critical revenue outcomes and oversee a team providing technical and strategic support to customers. The role focuses on renewals, upsells, retention, and account growth while implementing scalable processes for consistent renewal management and commercial execution.

AnalyticsArtificial Intelligence (AI)Big DataEnterprise SoftwareSaaS

Growth Opportunities

Responsibilities

Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals

Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes

Lead commercial conversations with customers, including pricing, contract terms, and value realization

Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions

Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team

Qualification

Technical Account ManagementSales LeadershipSaaS ExperienceCommercial StrategyCloud TechnologiesExecutive EngagementCommunicationNegotiation Skills

Required

Ability to work on-site in our Boston office at least three times per week

5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.)

3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals)

High technical acumen and natural curiosity about Data, AI, and everything in between

Deep familiarity with consumption-based pricing models and SaaS businesses

3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation

Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments

Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification

Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus)

Able to identify trends and turn market shifts into business opportunities

Excellent communication, negotiation, and executive engagement capabilities