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Familia Dental & Vivid Smiles · 1 month ago

Revenue Cycle - Customer Service Representative

Schaumburg, IL

Full-time

Onsite

Entry Level

1+ years exp

Familia Dental is a rapidly growing dental practice committed to quality dentistry and community outreach. The Revenue Cycle - Customer Service Representative will provide outstanding service by answering patient inquiries, resolving complaints, and ensuring accurate account management.

DentalHealth CareHospital

H1B Sponsor Likely

Responsibilities

Answer incoming calls and respond to patient/authorized representative inquiries in a professional and courteous manner

Provide information about revenue cycle processing and guide them through the process if applicable

Resolve patient complaints and issues promptly and effectively, aiming to achieve a positive outcome for the patient and the company

Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance

Handle patient accounts and update patient information accurately in the Practice Management Software (PMS)

Maintain a strong knowledge of company products, services, policies, and procedures to provide accurate and up-to-date information to patients

Follow call center scripts and guidelines when handling different types of patient interactions

Meet and exceed individual and team performance targets, including call handling time, customer satisfaction ratings, and other Key Performance Indicator goals if applicable

Stay updated with industry trends and best practices in customer service to deliver the highest quality service to patients

Qualification

Revenue cycle managementHealthcare billing practicesCall center experienceAnalytical skillsCommunication skillsInterpersonal skillsAttention to detail

Required

High school diploma or equivalent

1 year call center experience

1 year in revenue cycle management, billing, or financial analysis

Strong attention to detail and analytical skills

Excellent communication and interpersonal skills

Knowledge of healthcare billing practices and regulations

Benefits

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disability

On demand Pay = Receive a portion of your check before payday!

Company

Familia Dental & Vivid Smiles

At Familia Dental, we’re proud to work with dentists from all over the world and offer a caring environment, professional development, and support.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees

http://www.familiadental.com/

H1B Sponsorship

Familia Dental & Vivid Smiles has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (3)