Arvato ยท 1 month ago
Service Delivery Manager
Louisville, KY
Full-time
Hybrid
Senior Level
5+ years expArvato is a company focused on ensuring client satisfaction and operational excellence. As a Service Delivery Manager, you will oversee a team to meet and exceed Service Level Agreements (SLAs) while managing client relationships and operational reporting.
Transportation/Trucking/Railroad
Responsibilities
Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service
Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs
Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes
Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals
Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance
Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
Qualification
Required
B.A. or B.S. degree or equivalent work experience
Minimum five years Customer Service Management/Account Management experience
Must be able to work in demanding, problem solving orientated environment
Excellent communication skills
Must be assertive, analytical and able to establish priorities
Preferred
Customer Service Management/Account Management experience working in a Supply Chain environment strongly preferred
Advanced Excel skills preferred
Experience with SAP or other large Warehouse Management System preferred
Benefits
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Company
Arvato
๐ช๐ฒ ๐๐ต๐ฎ๐ฝ๐ฒ ๐๐๐ฝ๐ฝ๐น๐ ๐ฐ๐ต๐ฎ๐ถ๐ป๐ ๐ด๐น๐ผ๐ฏ๐ฎ๐น๐น๐ Logistics seems so simple โ just goods in, goods out. For us there is so much more to it.
10001+ employees
H1B Sponsorship
Arvato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher H.
CFO North America & Brazil
Brent Behrens
Partner Account Specialist
Company data provided by crunchbase