Senior Technical Support Engineer jobs in United States
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IQGeo · 1 month ago

Senior Technical Support Engineer

positionUnited States
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

IQGeo is a carbon-neutral software company that helps telecommunications and utility companies worldwide build better networks. The Senior Technical Support Engineer will support IQGeo’s geospatial software solutions, working closely with customers in the Utility and Telecommunications markets to resolve issues and provide consulting based on their operational processes.

CollaborationEnterprise SoftwareGeospatialSoftware
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Problem-solving skills, providing consulting to clients based on current operational processes and their fit with IQGeo products
Excellent communicator, written and verbally
Support customers via multiple channels - phone, email, or case communication
Identify customer needs and help customers resolve issues or understand IQGeo product functionality
Finding solutions to often difficult or ambiguous problems
Follow up with customers to ensure their technical issues are resolved
Analyze and report product defects to the IQGeo Product Engineering Team

Qualification

Cloud infrastructure (AWS/Azure/GCP)REST APIsLinux System administrationOpen-source software technologiesSQLRDBMS technologyKubernetesDockerProgramming languages (JavaScript/Python)CommunicatorCustomer service desk systemsCollaboration systemsMobile application supportProblem-solving skills

Required

Minimum 5 years of comparable technology and industry experience
Degree in Computer Science, Engineering required or related field; or equivalent work experience is preferred
Excellent analytical and problem-solving skills, and diagnostic skills using logs and metrics
Experience with cloud infrastructure (AWS/Azure/GCP) and S3 technologies
Experience with REST APIs, HTTP debugging, and authentication protocols
Working knowledge of Git and CI/CD pipelines such as Jenkins
Strong experience with open-source software technologies (Apache, OpenLayers, QGIS)
Experience with Kubernetes and Docker
Experience with Linux System administration and bash scripting
Experience with SQL and RDBMS technology (PostgreSQL)
Knowledge of programming, scripting, or rules-based languages (JavaScript / Python)
Experience with GIS systems of record, such as IQGeo, Esri, Smallworld, or QGIS
Fluent in both written and spoken English

Preferred

Experience with customer service desk systems, such as Jira Service Management
Industry experience in either telecommunications, FTTH (Fiber To The Home), gas, or electric customers
Enterprise Integration, especially web services
Collaboration systems, such as HubSpot, Jira Confluence or Microsoft SharePoint
Mobile application support (iOS, Android, Windows)
ETL (Extract, Transform, and Load) tools such as Safe Software's FME or GeoKettle

Benefits

Flexible working arrangements to help employees balance professional responsibilities and personal commitments.

Company

IQGeo

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IQGeo is a company having end-to-end geospatial software that improves productivity and collaboration across various industrial processes.
dateFounded in 2018
location
North Vancouver, British Columbia, CAN
people-size201-500 employees
web-link
https://www.iqgeo.com

Funding

Current Stage
Public Company
Total Funding
$7.11M
2024-05-13Acquired
2020-12-01Post Ipo Equity· $7.11M
2018-12-31IPO

Leadership Team

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Andy MacLeod
Non Executive Director
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Company data provided by crunchbase