InTegriLogic Corp · 1 month ago
Network Infrastructure Support Engineer Tucson AZ
Tucson, AZ
Full-time
Onsite
Senior Level
5+ years expInTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states, primarily in the healthcare industry. They are seeking a Network Infrastructure Support Engineer who will manage and support Windows-based workstations and servers, along with configuring networking equipment and ensuring security best practices.
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Responsibilities
Provide remote and on-site technical support for our clients
Network printer troubleshooting and configuration
Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management
Configure, troubleshoot, and resolve networking hardware and software issues
Be adept with utilizing PowerShell for automation and configuration changes en masse
Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
Serve as primary contact for 3rd party vendors
Maintain high level of customer satisfaction
Adhere to quality standards set by company
Represent company in a professional and ethical manner
Qualification
Required
5+ years' experience configuring and repairing Microsoft Windows-based computers including: Windows Desktop Operating Systems from Windows 7 to most current version, Windows Server Operating Systems from Windows Server 2012 to most current version, Office versions from Office 2010 to most current version, Network and local printing, Imaging and maintaining base images
3+ years' experience with Microsoft Active Directory Users & Computers
Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients
DHCP and DNS configuration
2+ years' experience with using PowerShell to: Conduct changes en masse throughout a network, Configure specific items on a workstation
2+ years with configuring and deploying networking equipment including: Routers, Firewalls, Switches
Providing phenomenal service to customers
Passion for learning new technology
Ability to communicate effectively with both technical and non-technical customers
Self-driven with high levels of personal responsibility and accountability
Ability to keep cool and collected when dealing with critical issues
High sense of urgency
Outstanding problem solving and critical thinking skills
Excellent interpersonal, written, and oral communication skills
Type at least 40 to 50 words per minute
Preferred
A+ Technical Certification or equivalent experience
Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus
Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP)
Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients
Benefits
401(k) matching
Competitive salary
Dental insurance
Donation matching
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
InTegriLogic Corp
InTegriLogic is an IT managed services provider and cloud service provider based in Tucson, Arizona.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase