Nearshore Business Solutions · 1 month ago
Customer Success & Support Professional
Latin America
Full-time
Onsite
Entry, Mid Level
1+ years expNearshore Business Solutions is building a talent pool of Customer Success & Support professionals who can help businesses strengthen client relationships. The role involves serving as the primary point of contact for customers, guiding them through onboarding and product setup, and ensuring long-term satisfaction and retention.
Outsourcing/Offshoring
Responsibilities
Serve as the primary point of contact for customers, addressing inquiries and resolving issues quickly
Guide clients through onboarding, product setup, and best practices
Monitor customer accounts to ensure adoption, satisfaction, and retention
Escalate complex technical or account issues to internal teams when needed
Collect and share customer feedback with product and operations teams
Document client interactions and maintain accurate records in CRM systems
Provide proactive support to identify risks and opportunities within customer accounts
Build strong relationships to drive customer loyalty and advocacy
Qualification
Required
Bachelor's degree in Business, Communications, or related field
1–4 years of experience in customer success, support, or account management
Strong communication and problem-solving skills
Experience with CRM and support tools (Salesforce, HubSpot, Zendesk, Intercom, or similar)
Ability to manage multiple clients and prioritize effectively
Fluent English; Spanish or Portuguese is a plus
Preferred
Experience supporting SaaS or technology platforms
Familiarity with KPIs such as NPS, churn rate, and customer health scoring
Background in nearshore or international client support
Benefits
Competitive compensation opportunities.
Exposure to international clients and industries.
Career development in customer success and client support tracks.
Collaborative multicultural work environment.
Company
Nearshore Business Solutions
We help US companies rapidly build and scale remote and in person teams in Latin America.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase