Planned Parenthood Los Angeles · 2 months ago
Medical Assistant Telehealth - Los Angeles, CA
Downtown Los Angeles
Full-time
Onsite
Entry Level
$25/hr - $25/hr
2+ years expPlanned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Medical Assistant Telehealth position is responsible for providing assessments, insurance support, and referral support in the delivery of reproductive health care via telehealth, working closely with licensed providers to ensure high-quality care.
Hospital & Health Care
Responsibilities
Adhere to Agency’s policies, procedures and protocols
Adhere to PPLA goals and policies on professionalism, wait times and on the system for addressing client complaints
Participate in efforts to achieve established goals for productivity and revenue cycle goals
Encourage patient feedback
Responsible for reviewing and scrubbing the schedules for Telehealth services, appropriately schedule surgery/procedures/diagnostic testing in a timely manner according to patient and physician schedule
Meets with patients via video identifying and addressing barriers to care, and providing support and resources as needed
Register patients, compiling complete and accurate information for health records and timely reimbursement
Prepare and assemble charts checking for completeness, signatures and appropriate assembly
Assist with the Patient Portal Enrollment process
Copy, transfer, and scan charts as needed
Reconcile billing at the end of patient visit
Maintain effective patient flow to assist in prompt treatment of the patient
Greet and assist all patients, using guest relation techniques while professionally representing the visions and values of PPLA
Follow scripts and protocols in support of services offered. Utilize various computer programs to verify eligibility, schedule and register patients, enter charges, review benefits information and generate letters for authorizations, screen patient and determine if eligible for FPACT and other insurance eligibility
Collaborate with the Call Center and Insurance Verification team by responding to Billing Department and Call Center inquiries promptly, responds effectively to questions and concerns expressed by patients and other staff
Communicate/coordinate with health center staff to resolve issues relating to scheduling of patients
Ensure the accuracy and presence of appropriate documentation for effective patient care
Assist with answering and booking appointments, appropriately document, schedule, reschedule, cancel or confirm patient appointments in a timely manner to maximize scheduling for patient volume as needed or requested
Act as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access
Resolve problems (registration, eligibility, billing or financial) in a timely manner
Accept and process payments according to established guidelines, Familiarity with sliding fee scale and contracted insurances
Accurately verify insurance coverage, including Medical Group eligibility, attach Eligibility Verification, Tasks commercial and Medi HMO/Medi-OHC and eligibility requirements, Ability to check out and be well versed with end of the day reports
Answer incoming calls and provides information or directs caller as appropriate
Process prescription refill requests in accordance with established procedures
Obtain medical history, obtain vital signs (blood pressure, height, weight, etc.)
Provide abortion information per agency protocols, make appointments and complete pre-screening form
Qualification
Required
High School Diploma or equivalent required
Medical Assistant Diploma from an accredited institution required
American Heart Association BLS Certification required
Two (2) years' experience in a clinical setting
Ability and willingness to travel within Los Angeles County
Reliable means of transportation for onsite and off-site work
If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required
Preferred
Medical Assistant Certification preferred
Telehealth experience preferred
NextGen experience preferred
Reproductive health care experience preferred
Benefits
Medical, dental, and vision coverage options for you and eligible dependents
Free basic life/AD&D policy with additional voluntary coverage options
Short Term Disability, Critical Illness and Accident policies
403(b) Retirement plan with up to 3% employer match
Medical and Dependent Flexible Spending Account plans
Public Transportation and Commuter Pre-Tax Reimbursements
Generous vacation, sick, and holiday benefits
Company
Planned Parenthood Los Angeles
The mission of Planned Parenthood Los Angeles is to provide convenient and affordable access to a comprehensive range of quality reproductive health care and sexual health information, through patient services, education and advocacy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sonia Solin
Vice President of Business Development, Partnerships & Brand
Bess Walkes
Chief Partnerships Officer
Company data provided by crunchbase