DataDome · 10 hours ago
Senior Account Manager- US
US - New York City
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expDataDome is a leader in cyberfraud protection, dedicated to securing businesses from bots and cyber threats. They are seeking a Senior Account Manager to join their NYC team, responsible for ensuring customer satisfaction and driving contract renewals and expansions. The role involves collaborating with clients to understand their needs and guiding them through the customer journey to maximize value from DataDome's solutions.
AnalyticsCyber SecurityFraud DetectionInternetMachine LearningSaaSSoftware
Responsibilities
Ensure our Customers achieve their objectives with The DataDome solution
Drive the best customer experience as a trusted advisor throughout the Customer lifecycle
Secure 100% of contracts’ renewals
Trigger satisfaction to promote expansion opportunities
Expand customers’ revenue through additional products and services
Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection
Guide your customers through each step of DataDome's customer journey: trigger the right next steps to achieve value faster and align adoption with their internal goals and KPIs
Build a solid base of reference-able users from your accounts and turn them into promoters and DataDome ambassadors
Cultivate champions and engage them in co-writing customer stories, speaker engagements and sharing feedback and experience on peer to peer review sites (eg G2.com)
Collaborate with Technical Account Managers to assess maturity of adoption, uncover blockers, and implement tailored action plans to increase platform utilization
Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed
Own the full renewal motion from discovery to negotiation and close—ensuring timely signatures and identifying upsell levers based on tangible customer value
Own the full renewal and expansion motion—from discovery to negotiation and close—driving timely renewals and identifying upsell and cross-sell opportunities that deliver clear, added value to the customer
Qualification
Preferred
At least 8+ years in a business oriented and client facing position such as Account Management or Customer Success Management roles
Proven experience handling complex negotiations
Track record in achieving gross retention rate and exceeding net retention rate
Previous experience in a B2B SaaS environment is mandatory
Experience working with technical / corporate IT personas
Bachelor's Degree or equivalent experience
Experience in Bot Management or related technologies
A background selling to Cybersecurity personas or within the Cybersecurity industry
Benefits
Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best
A $100 annual allowance is provided for a leisure activity of your choice in Sports
Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
Events & Team building: #We care and we have fun! We organize Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
Parent Care: Gifts & care packages to celebrate growing families
PTO: 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays
401 K eligibility + matching
Company
DataDome
DataDome is a cybersecurity company that uses AI and machine learning to protect websites and applications from malicious bots and fraud.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$81.25MKey Investors
InfraVia Capital PartnersElephantIsai
2023-03-30Series C· $42M
2021-05-26Series B· $35M
2018-01-31Seed· $3.1M
Leadership Team
Benjamin Fabre
Co-Founder & CEO
Pradheep Sampath
Chief Product Officer
Recent News
GlobeNewswire
2026-01-16
Business Wire
2026-01-16
2026-01-07
Company data provided by crunchbase