UCB · 3 days ago
CRM Lead
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$148K/yr - $194K/yr
10+ years expUCB is a global biopharmaceutical company focusing on neurology and immunology. They are seeking a CRM Lead to manage the CRM system from a business perspective, ensuring optimal user experience and driving the development of new capabilities.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Lead and develop a CRM team : Manage, coach, and support CRM Business Partners, handling all aspects of people management
Drive collaboration : Build strong relationships across departments (sales, marketing, medical, market access, etc.) and externally to ensure effective CRM evolution and alignment
Strategic partnership : Work closely with the external CRM software provider, IT system owner, and Patient Value Unit stakeholders to shape the CRM system’s long-term roadmap and strategic decisions
Architect the future of our global CRM ecosystem by leading the evaluation, selection, and operationalization of our next-generation CRM platform (Veeva or Salesforce) as our current Veeva/SF partnership sunsets within the next five years
Collaborate with global and regional stakeholders (including IT, business units, and external partners) to shape the CRM roadmap, operationalize the migration, and deliver a scalable, future-ready solution
Oversee system changes : Coordinate with IT to plan, deliver, and adopt updates, modifications, and best practices
Champion user experience: Identify and act on opportunities to improve end user experience, respond to user inquiries, and ensure high engagement and value from the CRM system
Governance and compliance : Act as Process Data Owner, document policies, lead the CRM Change Advisory Board, and ensure compliance with business procedures
Training : Own the creation, delivery, and certification of end user training for the CRM system
Data integration : Partner with the Customer Data Operations team to ensure seamless integration between sales incentive compensation, CRM, and reporting systems
Qualification
Required
Bachelor's degree or higher in finance, business, or engineering or any of relevant discipline such as Business technology, Information management, Business analytics, Operations management, or MBA
10+ years minimum experience working in the Pharmaceutical industry
5+ years minimum experience working with a CRM system
Project management experience working in a cross functional team
Experience with platform migrations or large-scale implementations
Familiarity with CRM governance and data compliance standards
Excellent communication and negotiating skills with people at different levels (both verbal and written)
Company
UCB
At UCB, we believe everyone deserves to live the best life they can - as free as possible from the challenges and uncertainty of disease.
5001-10000 employees
H1B Sponsorship
UCB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (3)
2022 (4)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$201.75MKey Investors
Financière de Tubize SAPaul Capital
2022-05-23Post Ipo Equity· $100.96M
2015-05-13Post Ipo Equity· $0.79M
2009-12-22Post Ipo Equity· $100M
Leadership Team
Jean-Christophe Tellier
CEO
Stefanos Grammatikos
Senior Vice President - Head of CMC Development Sciences
Recent News
Company data provided by crunchbase