Schiller International University ยท 1 month ago
GEDU - Customer Relations Officer
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelSchiller International University is a global education institution committed to changing lives through education. The Customer Relationship Officer is responsible for promoting university programs, managing inquiries, and converting leads into applications.
Responsibilities
Developing and sustaining solid relationships with prospective students and company stakeholders
End to end process flow management and process flow covering (Calling, Chats, Emails & Data management)
Handling inbound queries from multiple channels, including telephone, email, and web chat
Understanding of documentation and VISA process and more
Making outbound calls to convert prospective student leads into applications for study
Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems
Support the development of the student journey by identifying and reporting back on issues and trends
Cross selling our products
Inbound outbound sales
Qualification
Required
Fluency in written and spoken English is essential
Proficiency in other languages is a plus
Proven self-starter and problem solver
Must be deadline driven and goal oriented
A positive attitude and customer focused approach
Ability to act with tact, good judgment, and discretion
Excellent interpersonal, oral, and written communication skills
Ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
Ability to work as part of a team and to work well under pressure with minimum supervision
Good Communication skills
Professional email writing Skills
Company
Schiller International University
Schiller International University is a school in Largo.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-03Acquired
Recent News
Tampa Bay Business Journal
2023-11-10
Company data provided by crunchbase