Crusoe · 14 hours ago
Senior Cloud Support Engineer
Denver Metropolitan Area
Full-time
Onsite
Mid, Senior Level
$125K/yr - $151K/yr
5+ years expCrusoe is on a mission to accelerate the abundance of energy and intelligence through sustainable technology. As a Senior Cloud Support Engineer, you'll empower customers to leverage Crusoe Cloud's low-cost GPU compute power, providing exceptional technical support and ensuring seamless utilization of the technology for groundbreaking advancements.
AI InfrastructureArtificial Intelligence (AI)Data CenterEnergyEnergy ManagementOil and Gas
Responsibilities
Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)
Qualification
Required
Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
Strong command-line interface (CLI) skills in Linux environments
Proficiency with Git for code management and collaboration
5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
Excellent communication and customer service skills, including the ability to prioritize competing escalations
Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)
Preferred
CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
Deep understanding of specific cloud platforms and services
Experience with automation tools and scripting languages
Demonstrated ability to analyze complex technical issues and develop effective solutions
Proven ability to mentor, train, and onboard colleagues
A strong interest in contributing to a more sustainable future through technology
Benefits
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300 per pay period
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Victory Park CapitalBrookfield Asset ManagementUpper90
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-01-08
Crunchbase News
2026-01-06
globalventuring.com
2025-12-31
Company data provided by crunchbase