Capstone Realty Professionals · 1 month ago
Director of Operations and Continuous Improvement
Phoenix, AZ
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCapstone Realty Professionals is a fast-growing real estate company looking for a Director of Continuous Improvement who excels in execution and system building. The role involves strategic leadership, team management, and driving operational efficiency to support the company's growth and enhance client experiences.
ConsultingReal EstateResidential
Responsibilities
Build and implement the policies, processes, and systems that drive scale — clean, simple, repeatable
Integrate all major functions of the business so the machine runs smoothly and the team knows exactly what 'good' looks like
Align daily operations with the company’s strategic initiatives and annual operating plan
Lead internal and external staff with clarity, compassion, and extremely high standards
Oversee hiring, firing, coaching, performance conversations, and accountability
Protect and reinforce Capstone’s culture: Be Humble, Stay Curious, Show Up, Make The Call, Level Up
Identify operational bottlenecks and burn them to the ground — permanently
Build reporting, dashboards, and KPI structures that drive clarity and action
Manage critical incidents, fix the root cause, and make sure it never happens again
Keep an eye on cost control, efficiency, and best-practice industry trends
Support the development and execution of expansion plans that directly increase the bottom line
Ensure client and resident experience stays exceptional as we grow
Drive operational maturity by building a scalable foundation, not duct-tape fixes
Qualification
Required
5+ years of management experience with real responsibility — people, performance, and outcomes
Experience in an operations or CI role where you built and improved systems
P&L experience and an entrepreneurial mindset
Ability to thrive in a fast-paced, high-growth, operationally complex environment
A practical, data-driven thought process (you don't guess; you measure)
Natural attention to detail, accuracy, and follow-through
Real estate experience required (property management = big plus)
Preferred
Bonus points if you've used Follow Up Boss, AppFolio, Asana, Zapier, or similar tools
Benefits
Health benefits
Matching 401(k)
A strong, healthy, drama-free company culture
Company
Capstone Realty Professionals
Capstone Realty Professionals assist clients with buying, selling, and managing residential property.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase