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TE Connectivity · 1 month ago

CUSTOMER SERVICE SPECIALIST I

Hampton, VA

Full-time

Hybrid

Mid Level

3+ years exp

TE Connectivity is looking for a Customer Service Specialist I who will integrate customer service and inside sales operations. The role focuses on customer engagement, sales strategy, and operational execution, ensuring effective communication and issue resolution with customers.

AutomotiveElectrical DistributionHardwareManufacturingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary contact for customer interactions via phone, and email

Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty

Identify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account manager

Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment

Manage order processing, quotations, and contract administration with accuracy

Provide expert guidance on product features, pricing, and availability

Deliver onboarding support and training to new customers

Monitor and report via KPI metrics, and customer feedback

Maintain detailed records of customer interactions and transactions

Support transactional tasks related to order-to-cash flow and RMA processes

Ensure responses follow approved company guidelines and consumer laws

Contribute to team KPIs and continuous improvement initiatives

Qualification

CRM systemsCustomer service experienceBachelor’s degreeProblem-solving skillsAnalytical thinkingCommunication skillsOrganizational skillsTeamworkGoal-oriented

Required

Bachelor's degree in business administration, Marketing, Communications, or related field

3+ years of experience in customer care, inside sales, or sales operations

Strong verbal and written communication skills

Proficiency with CRM systems such as Salesforce and SAP

Ability to manage multiple priorities and meet deadlines independently

Excellent problem-solving skills and attention to detail

Strong organizational and time management abilities

Candidates must have a problem-solving mindset

This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee