American Seating Company ยท 1 week ago
IT Help Desk Analyst
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry LevelAmerican Seating Company is seeking an IT Help Desk Analyst responsible for providing customer service and backup datacenter support. The role involves offering IT support, deploying client hardware, managing service desk tickets, and supporting web development projects.
CommercialManufacturingTransportation
Responsibilities
Provides 1 st and some 2 nd tier IT support for service requests while providing superior customer service
Deploys IT client hardware and applications to support the business environment
Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe
Escalates problems to the next level of support when required
Documents IT procedures and solutions
Provides support for web development projects
Provides support for data backup environment
Other duties and projects as assigned
Qualification
Required
Associates Degree in Computer Science or related field. Work experience in IT field also considered
Working knowledge of Active Directory, DNS, DHCP and Group Policy
Experience with MS Office 2016, Office 365, and Windows 10
Experience working with helpdesk ticketing systems
Excellent customer service, communication, administrative and documentation skills
Strong work habits, dependability, punctuality, flexibility and attendance
Ability to organize and manage multiple priorities
Attention to detail and effective time management skills
Excellent verbal and written communication skills
Preferred
Experience with web development preferred
Company
American Seating Company
American Seating leads with innovative seating solutions for transportation.
Founded in 1886
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Heidi Peterson
Chief Operating Officer
Scott Maki
Human Resources Business Partner
Recent News
Company data provided by crunchbase