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Kaiser Permanente · 4 weeks ago

IT Support & Operations Consultant III (Media Services), Data Center Operations

Napa, CA

Full-time

Onsite

Mid Level

3+ years exp

Kaiser Permanente is seeking an IT Support & Operations Consultant III for their Media Services and Data Center Operations. The role involves providing first level support for incident resolution, assisting with media storage, and ensuring business continuity in a data center environment.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback

Assists with efforts to analyze and prioritize incoming requests and alerts

Provides second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

Resolves moderately complex problems and provides support to others

Follows procedures for incident escalation and notification to leadership

Supports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems

Identifies moderately complex problems and escalates to senior staff for prioritization

Supports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system

Supports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity)

Supports and assists with the documentation of workarounds for problem records and changes to proactive processes

Follows, supports, and assists in the development of standard operating procedures

Provides knowledge repository for moderately complex technical support

Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology

Provides after hours on call support for moderately complex issues

Supports and assists with the execution of disaster recovery and business continuity processes and events

Qualification

Data center operationsBusiness continuity planningMedia handlingTechnical supportProblem resolution

Required

Minimum three (3) years experience supporting a large scale computing environment

Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement

Preferred

One (1) year experience assisting with data center continuity planning

Two (2) years media handling experience

Company

Kaiser Permanente

Glassdoor3.9

Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.

Founded in 1945

Oakland, California, USA

10001+ employees

https://healthy.kaiserpermanente.org

H1B Sponsorship

Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)