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Acadia Insurance (a Berkley Company) · 1 month ago

AVP, Policy and Billing Product Management

VA, Manassas

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Berkley Technology Services (BTS) is a dynamic technology solution provider for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. The AVP, Policy and Billing Product Management will lead the strategic direction, development, and execution of policy administration and billing solutions within the commercial insurance portfolio, overseeing a team of product managers and analysts to ensure alignment with business goals and regulatory compliance.

Commercial InsuranceInsurance

Responsibilities

Define and execute the product vision and roadmap for policy administration and billing platforms

Align product strategy with underwriting, claims, finance, and IT to support growth, profitability, and operational efficiency

Champion modernization initiatives including digital transformation, automation, and AI integration

Lead, mentor, and develop a high-performing team of product managers and analysts

Establish clear goals, performance metrics, and career development plans

Foster a collaborative, accountable, and innovative team culture

Own end-to-end lifecycle of policy and billing products including ideation, prioritization, development, launch, and optimization

Drive backlog grooming, sprint planning, and release management in partnership with Agile delivery teams

Ensure products meet business requirements, user needs, and compliance standards

Serve as the primary liaison between business units, technology teams, and external vendors

Facilitate cross-functional collaboration to gather requirements, resolve issues, and deliver integrated solutions

Communicate product strategy, progress, and outcomes to executive leadership

Demonstrate strong negotiation and influencing skills to align diverse stakeholder interests, secure resources, and drive consensus across competing priorities

Monitor and improve product performance using KPIs such as billing accuracy, policy issuance speed, and system uptime

Oversee vendor relationships and third-party integrations related to policy and billing systems

Ensure adherence to regulatory and audit requirements across all product initiatives

Qualification

Guidewire implementationPolicy administration systemsBilling systemsAgile methodologiesProduct management toolsAnalytical skillsStakeholder managementNegotiation skillsCommunication skillsCollaboration skills

Required

Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered

Minimum 10 years of experience in commercial insurance product management (not insurance product, but technology product such as Guidewire), with at least 5 years in a leadership role

Proven success managing large teams and complex product portfolios

Strong Guidewire implementation experience and deployment across PolicyCenter and BillingCenter

Led at least one large-scale, multi-year policy system transformation program, preferably involving legacy system replacement or modernization

Deep understanding of policy administration and billing systems (e.g., Guidewire, Duck Creek)

Strong analytical and problem-solving skills; data-driven decision maker

Exceptional negotiation and influencing skills, with the ability to drive alignment and decision-making across senior stakeholders

Excellent communication, collaboration, and stakeholder management abilities

Familiarity with Agile methodologies and product management tools (e.g., Jira, Aha!)