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First National Bank Alaska · 2 months ago

Universal Teller I - South Center Branch

Anchorage, AK, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

First National Bank Alaska is recognized as the Best Place to Work in Alaska and is seeking a Customer Service Professional to join their team. The Universal Teller is responsible for delivering exceptional customer service by processing various types of customer transactions efficiently while maintaining compliance with bank policies and procedures.

Banking

Responsibilities

Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience

Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms. Confidently engages customers in conversations about banking needs to identify cross-sell opportunities of additional bank services to strengthen and expand customer relationships

Provides excellent customer service by providing explanations on account related questions and services. Identifies opportunities to refer customers to an FNBA specialist

Accepts and accurately processes all financial transactions following established procedures, which may include incoming mail, night depository transactions and mailed requests to close accounts

Maintains and balances cash and coin supply within defined accuracy standards. Replenishes and balances Cash Recyclers and Automatic Teller Machine

Processes lines of credit advances, customer cash shipments and wire transfer requests

Scans and balances proof work throughout the day and adheres to the Branch Capture Schedule

Abides by First National Bank Alaska policies and procedures, complies with all regulatory requirements and completes mandatory compliance training

Performs other work-related duties as assigned by supervisor

Qualification

Customer service experienceCash handling experiencePC operationCommunication skillsMathematical skillsReasoning skillsEthicsConfidentialityInterpersonal skillsIntegrity

Required

6 months Teller experience; or one year customer service and 6 months cash handling experience

Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10-key calculator and general knowledge of office machines required

Strong communication and interpersonal skills

Ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management

Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information

Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively with customers and employees of organizations

Ability to calculate figures and amounts such as discounts, interest, and percentages

Ability to apply concepts of basic algebra

Ability to solve practical problems and deal with several variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds

Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus