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Crossfuze · 1 month ago

ServiceNow Principal Technical Consultant, SOM

United States

Full-time

Remote

Lead/Staff

Crossfuze is a company that specializes in ServiceNow solutions, and they are seeking a Principal Technical Consultant to guide customers in automating their processes within the ServiceNow environment. The role involves providing technical expertise, leading project delivery, and supporting customers in improving their business processes through ServiceNow.

ConsultingConsumer SoftwareEnterprise SoftwareInformation ServicesInformation TechnologyIT ManagementSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization

Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and overall platform best practices

Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the Crossfuze Delivery team upon request

Maintain 75% billable utilization target

Qualification

ServiceNow experienceSalesOrder ManagementTechnical project deliveryProcess re-engineeringTrainingMentoring

Required

Specific Sales and Order Management (SOM) ServiceNow experience

Guidance to customers related to processes they are attempting to model and automate in ServiceNow