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Valsoft Corporation · 1 month ago

Document Engineer

White Plains, New York, United States

Full-time

Hybrid

Mid Level

3+ years exp

Valsoft Corporation is a company that acquires and develops vertical market software companies. The Document Engineer will create, program, test, and deploy client proposal, contract, and custom documents within WeSuite’s software platform, while collaborating with various teams to ensure successful client adoption.

Business DevelopmentSoftware

Growth Opportunities

Responsibilities

Use WeSuite’s Document Editor to build and program client proposal and contract documents

Develop custom documents (proposals, contracts, reports) for use within WeSuite software

Program automation using SQL, C#, and HTML to support data integration and formula logic

Work directly with clients during deployment to confirm scope, provide guidance, answer questions, and offer best-fit software solutions

Load, test, and validate documents with clients; manage projects through to client approval

Conduct remote working sessions via connected sessions, phone, and email

Coordinate and lead project meetings, documenting follow-up items, next steps, and completion milestones

Troubleshoot and resolve client-reported issues related to documents and reports

Analyze bugs, identify root causes, and resolve issues or document them for the development team

Support Deployment and Support teams as needed to resolve escalated client issues

Use Monday.com and other internal tools to track, document, and monitor project progress

Write articles and documentation for the WeSuite Knowledge Base to help clients understand document features and best practices

Collaborate with Account Executives, Clients, Project Management, Support, QA, and Development teams daily

Build strong relationships with clients and internal teams to ensure a smooth document deployment experience

Become a subject-matter expert in WeSuite software configuration and document capabilities

Qualification

SQL ServerC#HTMLCrystal ReportsTechnical troubleshootingProject managementMicrosoft WindowsMonday.comZendeskExcelWordClient interactionVerbal communicationWritten communication

Required

3+ years of enterprise software application support

Experience with SQL Server & database management

Writing SQL queries

Crystal Reports for document creation/programming

C# and HTML

Microsoft Windows environment

Monday.com, Zendesk, Excel, Word

Strong technical troubleshooting and problem-resolution skills

Excellent verbal and written communication skills

Project management and project leadership experience

Experience working directly with clients at all levels

Preferred

Experience in document automation or proposal/contract configuration

Familiarity with vertical market software or SaaS deployment environments

Previous experience in software QA or technical writing

Benefits

Health, dental, and vision coverage

Paid time off

Company

Valsoft Corporation

As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy.

Founded in 2015

Montréal, Quebec, CAN

1001-5000 employees