Pigment · 1 month ago
Head of Customer Success EMEA
Paris, OR
Full-time
Hybrid
Director/ExecutivePigment is an AI-powered business planning and performance management platform built for agility and scale. The Head of Customer Success for EMEA will drive adoption, value realization, and NDR across the region, directly managing Team Leads and orchestrating cross-functional collaboration to maximize platform adoption and improve customer engagement.
AnalyticsBusiness DevelopmentInformation TechnologyReal TimeSaaS
Responsibilities
Lead and develop the EMEA CS organization
Manage and coach the NEMEA and SEMEA Team Leads and, through them, CSMs
Establish clear goals, territory focus, and capacity plans across sub‐regions
Deliver NDR targets, improve product adoption breadth and depth, and reduce risk via systematic health reviews and save plans
Maximize our platform adoption with a strong focus on AI Agent
Act as an executive sponsor on strategic accounts and run outcome‐focused QBRs, ROI reviews, and success narratives
Codify playbooks for onboarding, adoption, risk management, and expansions
Leverage Scaled Solutions and community programs to amplify reach and consistency
Partner with Sales and SC on expansion strategy and account plans
Engage Partners and Professional Services to align with The Pigment Frame delivery methodology and quality standards
Participate directly with Product, Engineering, and other leaders across the business to drive company vision
Channel structured feedback to Product to influence roadmap and improve end‐to‐end experience
Shape EMEA hiring profiles, support recruitment, and ensure ongoing enablement for Team Leads and CSMs
Qualification
Required
Proven people leader in B2B SaaS Customer Success, managing Team Leads and multi‐country CSM teams
Track record improving NDR through programmatic adoption and systematic risk management
Executive presence and storytelling with VP/C‐level stakeholders
Commercial acumen across renewals and expansions
Familiar and interested by AI tools
Operational discipline: forecast hygiene, account planning, and KPI‐driven reviews
Strong cross‐functional leadership with Sales, SC, Partners, and Services
Excellent communication skills and crisp written storytelling in French / English; additional European languages are a plus
Preferred
Experience with planning/EPM platforms
Familiarity with EMEA GTM nuances and multi‐market governance
Benefits
Competitive package
Stock options to ensure you have a stake in Pigment's growth
The best health insurance with Alan Blue entirely free for you and your family
Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
Remote-friendly environment
Company
Pigment
Pigment is a business forecasting platform that handles business strategy in real-time.
Founded in 2019
501-1000 employees
H1B Sponsorship
Pigment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$396.9MKey Investors
ICONIQ GrowthGreenoaksBlossom Capital
2024-04-04Series D· $145M
2023-06-08Series C· $88M
2022-09-28Series B· $65M
Leadership Team
Eléonore Crespo
Co-CEO
Romain Niccoli
Co-Founder and Co-CEO
Recent News
2025-11-25
Company data provided by crunchbase