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Tenet Healthcare · 3 weeks ago

Market Chief Operating Officer - South Carolina

Rock Hill, SC

Full-time

Onsite

Director/Executive

10+ years exp

Tenet Healthcare is a leading healthcare provider committed to delivering high-quality care. The Market Chief Operating Officer is responsible for overseeing the day-to-day operations of the facilities, ensuring high-quality, cost-effective care and services while promoting the facility's mission and values.

BiotechnologyHealth CareHospital

Responsibilities

Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions

Establish a plan to address productivity, operational performance, staff retention, and satisfaction

Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker

Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided

Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement

Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees, and the community

Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus

Ensure positive employee relations and trust through communication, education, consistency, and dependability

Establishes realistic and aggressive team/individual goals, and action plans that deliver results (e.g., tasks that lead to the renovation of patient rooms)

Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge (e.g., routinely rounds with employees, physicians, patients, etc.)

Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.g., maintains appropriate staffing ratios, oversees throughput in ER and other high-volume departments, actively manages quality initiatives, leads successful supply cost initiatives)

Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization (e.g., reviews BSC performance and builds action for lagging areas with Department Directors)

Demonstrates high level complex problem-solving abilities (e.g., identifies drivers of service line losses)

Uses highly developed expertise in quantitative analyses to define and support facility goals (e.g., builds a solid financial business case for expansion of ICU)

Understands business development and physician recruitment strategies that lead to competitive advantage

Demonstrates high level complex problem-solving abilities (e.g., identifies drivers of service line losses)

Takes decisive operational action in high stakes situations or times of crisis and uncertainty (e.g., responds to local disasters, such as a hurricane)

Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth (e.g., identifies and champions a new throughput process in the OR)

Seeks and champions new ideas and initiatives that create operational/strategic advantages (e.g., forging a privileged relationship with local employers)

Decisively confronts and resolves issues or barriers to success (e.g., actively addresses physician concerns about new clinical processes)

Assumes CEO responsibilities in absence of CEO (i.e., Second in command)

Understands financial indicators/levels and delivers year over year improved financial performance (e.g., actively contributes to ideas that curtail cost in the facility’s business plan)

Uses financial and productivity analysis vs. anecdotes to make decisions (e.g., continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity)

Builds consensus and commitment across disparate facility managers, physicians, and home office staff with often competing priorities, with short and long-term goals (e.g., hosts discussions to shape and align stakeholders on MPI goals and approach)

Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs (e.g., identifies and develops/mentors younger tenure talent)

Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges (e.g., A-Team challenge to improve HCAHPS scores)

Provides ongoing feedback, measurement, and assessment process that measure performance to plan and cause course correction for direct reports (e.g., meets with staff weekly to discuss progress on key initiatives/operations)

Partners effectively with medical staff to continually improve the quality and level of services provided (e.g., actively participates in MEC, meets frequently with Chief of Staff)

Qualification

Healthcare managementComplex problem-solvingQuantitative analysisFinancial performance improvementPhysician relationsOperational performanceProcess improvementBusiness developmentEmployee engagementChange managementAnalytical skillsCommunication skillsTeam leadershipIntegrity

Required

A minimum of ten years of successful progressive healthcare/facility management experience

A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer, or Chief Executive Officer in a progressive, financially sound hospital system

High level, complex problem-solving abilities both in groups and in one-on-one situations

Demonstrated success in leading process improvement initiatives in a tertiary facility

First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment

Highly developed expertise in quantitative analysis to support definition and advancement for the facility's goals and objectives

Decisive leader, with the ability to understand physicians' viewpoints and needs, and work strategically in the best interest of patients and the facility

A strong reputation for sustained inclusive, trust-based physician relations

Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives

Experience in a system with excellent employees, physician and patient satisfaction, quality, and outcomes improvement programs

An understanding of information systems as they pertain not only to accounting but also to decision support, cost management, and revenue enhancement

The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues

Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment

One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles

A high orientation to detail with proven analytical and financial skills

One who encourages open dialogue and delegates authority and accountability comfortably

Demands excellence and monitors outcomes

The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system

An individual who has successfully driven initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy

An individual of highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices

Able to establish immediate credibility with peers, senior leadership, and medical staff

Must listen actively and accurately, encourage input from others

Provide clear directions

Maintain an ongoing dialogue with employees to ensure continual progress

Excellent oral and written presentation skills

Articulate, good conversationalist and possessing a gracious demeanor

A collaborative and operational manager who will give employees a voice and encourage full participation of all team members

An undergraduate degree from a recognized and accredited institution is required