Genesys · 3 days ago
Sr. IT Executive Services Specialist
Menlo Park, CA
Full-time
Hybrid
Senior Level
$77K/yr - $144K/yr
5+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. In this high-profile role, you'll deliver white-glove support to C-level executives and their support staff, ensuring their technology needs are met proactively and with exceptional service.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Provide extraordinary IT support to customers at the C-level and ensure an overall high level of customer satisfaction
Provide high level customer support with a focus on ownership and follow-through with every interaction
Document and define executive support best practices
Tier 2 technical escalation point for the Global IT ServiceDesk team for issues that cannot be resolved via phone or remote access
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
Enforce corporate security standards and industry best practices for the desktop computing environment
Strong Video Conference and presentation support skills, preferably with Zoom and Zoom rooms
Manage work requests via ServiceNow ticketing system and create documentation for support processes and workflow
Manages the process of onboarding / off boarding of employees on corporate systems and the timely delivery of IT support services
Investigate and recommend hardware & software solutions and upgrades based on evolving business requirements
Operate as a key interface between the business and the IT team/ 3rd parties to ensure the required hardware/software is in place to support the business growth
Provide periodic training or New Hire Orientation as required
Perform support and troubleshooting for users with mobile devices such as Apple iPhone and iPad, Android users etc
Manage and maintain hardware and software inventory
Provide routine administration and housekeeping tasks
Qualification
Required
Ability to work on-site in our Genesys Menlo office
Outstanding customer service skills and strong team orientation
5-6 years' experience in IT Support in a professional environment, preferably as part of an IT executive support team
C-level support experience is crucial
Strong problem-solving skills and the ability to adapt to a fast-paced, dynamic environment, highly organized, efficient and up to date with latest technologies
Flexibility to work outside office hours & Weekend as and when required
Familiarity with Microsoft 365 security features, including multi-factor authentication (MFA)
A proactive self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities
Able to work closely with senior (executive level) business stakeholders, demonstrating the gravitas and presence to inspire confidence and influence actions
Strong customer service focus and interpersonal skills
Excellent communication skills, both written and verbal, with the ability to effectively articulate technical information to both technical and non-technical stakeholders
Proactive self-starter who actively seeks out innovative opportunities to deliver value, while ensuring alignment to the overall IT strategy and priorities
Strong problem-solving skills and ability to adapt to a fast-paced, dynamic environment
Highly organized, demonstrated aptitude for continuous learning, and up-to-date with the latest technologies
Extensive technical knowledge of Mac OS and Windows OS
Experience supporting mobile devices, iOS, and Android
Experience with Zoom, Zoom rooms, and other video conferencing technologies
Experience with Azure AD, Active Directory, Intune, Windows Autopilot, Jamf Pro, ServiceNow, Microsoft Office 365
Basic understanding of TCP/IP connectivity, VPN clients and connectors
Able to work with peers on a global scale
Able to work effectively and independently under deadlines
Extensive technical knowledge of Mac OS, iOS and Android
Proficiency with Windows OS
Up to date with the newest trends, tools and strategies as it relates to managing a global services desk
Demonstrated aptitude for continuous learning and innovative thinking
Must be able to lift up to 25 lbs
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase