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Litmus · 4 weeks ago

Application Engineer

Toronto, Ontario, Canada

Full-time

Onsite

Mid Level

Litmus is a growth-stage software company transforming how companies harness machine data to improve operations. The Application Engineer will work with customers to develop solutions, lead product configurations, and provide technical support during implementations.

Artificial Intelligence (AI)Industrial AutomationInformation TechnologyInternet of ThingsMachine LearningOil and GasPredictive AnalyticsSaaSSoftware

Comp. & Benefits

Responsibilities

Validate customer requirements for proof of concept and production implementations

Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations

Develop innovative ways for customer to maximize value from the Litmus products

Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite

Own assigned areas of documentation and ensure that content is relevant and current

Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment

Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits

Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios

Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support

Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies

Responsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new features

Communicate with Product Management and Development to provide valuable field input into new product requirements

Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessary

Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. Ensure smooth presales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfaction

Provide sales with ongoing support in fulfillment of RFI's, RFP's and other customer/prospect driven requests

Where necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrations

Provide assistance and expertise to Litmus Partners and Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations

Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. Participate in local, national and international Customer User Group conferences

Qualification

Industrial IoTKubernetesDockerCloud InfrastructurePythonJavaScriptNetwork protocolsLinux systemsDatabasesCustomer facing roleProblem solvingTeamworkAdaptabilityContinuous learning

Required

Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics

Familiar with network protocols and architecture

Experience coding in languages such as java script or python

Experience with Kubernetes and Docker

Understanding of databases

Familiarity with Linux based systems

Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera

Experience performing in a customer facing / interactive role

Self starter and able to work independently as well as in a team environment

Enjoys solving problems

Enjoys staying abreast of new technology and continually learning new things

Able to adapt to change in a fast-paced environment