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EF · 6 days ago

Student Experience Manager-Summer

Thornwood, NY

Full-time

Onsite

Mid Level

$1,275/wk - $1,275/wk

EF is the world’s leading educational travel provider with over 55 years of experience. The Student Experience Manager is responsible for ensuring a quality experience for international students, managing student evaluations, addressing concerns, and maintaining records of student activities.

AssociationE-LearningEducationLanguage LearningTravel

Responsibilities

Welcome students to the EF school and ensuring a high level of customer service and student satisfaction

Answer student queries and helping with student welfare issues

Manage student and sales office cases, addressing student and parent concerns

Facilitate weekly student evaluations

Manage relevant records for students, such as insurance or medical records

Approve and record temporary student check-outs

Administration support using the EF systems

Respond to any problems and emergency situations should they arise

Qualification

Customer service experienceInterpersonal skillsOrganizational skillsCommunication skillsFluency in EnglishProblem-solving skillsInitiative

Required

All applicants must be age 21 or older

Preferred

Experience in a customer-facing environment, ideally with young people

Approachable and friendly with excellent interpersonal skills

Capable of using your own initiative

Have authorization to work in the country of employment

Complete fluency in English

Solid organizational and communication skills

Benefits

Room & board eligible

Company

EF

Glassdoor3.4

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Founded in 1965