ISC TECHNICAL SUPPORT jobs in United States
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Integrated Solutions Consulting · 1 month ago

ISC TECHNICAL SUPPORT

positionEdwardsville, IL
timeContract
remoteOnsite
seniorityEntry, Mid Level

Integrated Solutions Consulting is seeking a Technical Support Specialist to provide fast and useful technical assistance on their automated platform. The role involves troubleshooting, training staff and clients, conducting system audits, and enhancing system roll-outs.

ConsultingPublic Safety

Responsibilities

Serve as the first point of contact for staff/clients seeking technical assistance over the phone, e-mail, or job ticket
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by staff/clients
Walk the client through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on ISC systems and services
Document all interactions
Develop and deliver training programs on the ISC systems
Work directly with project teams to enhance the system and ensure effective roll-outs
Identify and suggest possible improvements on procedures

Qualification

ISC OESTraining developmentTechnical troubleshootingOffice automation productsCustomer-orientedBasic programmingArticulate knowledgeApplication Development PlatformsFlexible styleCommunication

Required

Demonstrate the ability to master the ISC OES
Demonstrate the ability to develop and facilitate training on automated systems
Working knowledge of office automation products, databases and remote control
Working knowledge of automated systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
Has associates degree, technical training or college level courses
Excellent written and oral communication skills
Basic programming skills
Knowledge of Articulate or similar online course development systems
Knowledge of leading Application Development Platforms
Flexible style, able to immediately adapt to changing priorities

Company

Integrated Solutions Consulting

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Integrated Solutions Consulting is a public safety firm that develops & implements comprehensive crisis & consequence management solutions.
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
https://www.i-s-consulting.com

Funding

Current Stage
Growth Stage

Leadership Team

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John Rogan
Partner
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Company data provided by crunchbase