Western Union · 3 weeks ago
Product Manager, Customer Experience Strategy
Denver, CO
Full-time
Hybrid
Mid Level
$130K/yr - $155K/yr
4+ years expWestern Union is a global leader in financial services, dedicated to transforming lives and communities. The Product Manager for Customer Experience Strategy will focus on enhancing the online customer experience across various channels, driving user experience strategies, and collaborating with cross-functional teams to meet customer needs.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Drive end-to-end user experience strategy across web and mobile, ensuring seamless, intuitive, and customer-centric journeys
Translate customer insights, usability research, and behavioral data into actionable product requirements that improve adoption, engagement, and retention
Partner with design, engineering, and analytics teams to define, prioritize, and deliver UX enhancements that directly impact key customer KPIs
Build and optimize end-to-end money transfer experience right from the 1st time a customer lands on Western Union’s platform and for repeat transactions
Be the key spokesperson of customer needs in all meetings with front end/ back end engineering teams and regional stakeholders
Work with other product teams on identifying use cases that relate to different aspects of a cross-channel, cross-country customer profile and onboarding experience e.g. customer lookup, KYC, profile details, transaction history, etc
Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations
Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec
Qualification
Required
4+ years of product management experience in the digital space
Consumer product management experience, with a deep understanding of the technical ecosystems
Excellent analytical skills and ability to constantly deep dive and take decisions on the basis of data
Experience creating wireframes, workflow diagrams, product features & stories
Experience driving projects with cross functional colleagues
Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences
Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
Undergraduate degree in business, engineering, or equivalent relevant experience
Preferred
MBA preferred
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
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2026-01-05
2026-01-05
2026-01-03
Company data provided by crunchbase