Western Union · 19 hours ago
Director, Product - Payments Analytics & Data Decisioning
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$160K/yr - $250K/yr
8+ years expWestern Union is a globally diverse organization committed to moving money for better. They are seeking a strategic and technically strong Director of Payments Analytics & Decisioning to lead the development of advanced data capabilities that optimize payment performance across their global remittance platform.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Own analytics strategy and insights for global payments performance, including success rates, cost per transaction, partner performance, and operational efficiency
Lead data-driven experimentation and optimization efforts related to payment method selection, routing, retry strategies, and settlement flows
Develop dashboards and frameworks to track KPIs, support product and finance decisions, and monitor trends across markets
Build and deploy models that inform routing, retry logic, and payment prioritization based on factors such as cost, speed, method availability, and past performance
Design decisioning frameworks that use transaction-level intelligence to optimize throughput and customer outcomes
Partner with Product and Engineering (and Chief Data Officer function) to integrate models and business rules into real-time decisioning infrastructure
Define the data architecture and requirements to enable comprehensive, accurate, and scalable payments data pipelines
Work with Data Engineering to ensure high-quality structured datasets that power both real-time and offline analytics
Establish a unified data model across payment types (cards, bank transfers, wallets, etc.) and regions
Act as the primary data science partner to the Payments Product team, contributing to roadmap planning and product strategy
Collaborate with Engineering, Operations, Finance, and Partner Management to align insights with business goals
Build, manage, and mentor a team of data scientists and analysts focused on payment analytics
Qualification
Required
8+ years of experience in data science or advanced analytics, with at least 3 years in a leadership capacity
Deep knowledge of the payments ecosystem—cards, bank transfers, real-time payments, wallets, and alternative payment methods
Strong SQL and Python skills, with hands-on experience in predictive modeling, experimentation, and A/B testing
Demonstrated ability to deliver measurable impact through data in large-scale, global product or platform environments
Exceptional communication skills and comfort working across technical and non-technical audiences
Preferred
Experience with remittances, cross-border payments, or multi-region payment platforms
Familiarity with the economics and mechanics of payment processing (authorization flows, success rate drivers, cost levers)
Experience with modern data tooling (e.g., Snowflake, dbt, Bedrock/ Dataiku/ other ML Platforms, Airflow, Looker, Mode)
Advanced degree (MS/PhD) in Data Science, Statistics, Computer Science, Economics, or related quantitative field
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
4% Western Union Contribution to 401K
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
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2026-01-05
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