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Globe Telecom · 2 months ago

Customer Experience Ambassador

Glorietta

Full-time

Onsite

New Grad, Entry Level

Globe Telecom is dedicated to creating a wonderful world for their people and business. They are seeking a Customer Experience Ambassador responsible for providing assistance and recommendations to customers, ensuring a positive experience with Globe products and services.

InternetMobileTelecommunications

Comp. & Benefits

Responsibilities

Assists customers’ journey in using digital channels via face to face digital user assistance or education

Attends to sales and service needs of customers

Approves and processes sales and services applications and transactions in the system

Processes payment for bills, purchases, and other transactions

Qualification

Customer serviceDigital user assistanceSales supportProblem resolutionCommunication skills

Required

Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues

Assists customers' journey in using digital channels via face to face digital user assistance or education

Attends to sales and service needs of customers

Approves and processes sales and services applications and transactions in the system

Processes payment for bills, purchases, and other transactions