Seminole Hard Rock Support Services · 18 hours ago
DIRECTOR OF PRODUCT MANAGEMENT - DATA & AI
Davie, FL
Full-time
Onsite
Director/Executive
8+ years expSeminole Hard Rock Support Services is on a mission to harness data and AI to deliver legendary, personalized guest experiences. As the Director of Data Products, you will define and drive the long-term vision, strategy, and execution of the enterprise data ecosystem, focusing on building a unified Customer 360 platform and advanced ML-powered insights.
Hospitality
Responsibilities
Define and lead the end-to-end data strategy for our data products, aligning with business objectives, digital transformation goals, and AI/ML innovation initiatives
Develop and execute a multi-year roadmap for a scalable, unified customer data platform (CDP), enabling real-time insights and personalization across all guest interactions
Partner with executive leadership to embed data as a strategic asset, influencing product, marketing, and operational decision-making and processes
Oversee the design, development, and evolution of a Customer 360 data foundation integrating data from casino, commerce, content, loyalty, and engagement systems
Lead the creation of AI and ML models and intelligent agents that drive personalization, recommendations, and predictive analytics
Collaborate with engineers and data scientists to ensure a high-performance, secure, and compliant data architecture that scales with business growth
Establish best practices for data governance, lineage, and quality, ensuring consistency and trust in insights
Qualification
Required
8–10+ years of experience in data product management, product strategy, and data platform leadership, ideally within digital products or consumer ecosystems
Demonstrated success building or scaling unified customer data platforms or enterprise data ecosystems
Strong technical fluency in data architecture, pipelines, AI/ML model deployment, and data governance frameworks
Proven ability to lead and inspire teams, manage cross-functional initiatives, and deliver measurable business impact through data
Excellent storytelling and communication skills, with a track record of influencing at executive levels
Deep passion for transforming data into personalized, immersive customer experiences
Build, mentor, and lead a cross-functional team of data product managers, analysts, and engineers to deliver on the data platform vision
Foster an Agile, high-performance culture that values experimentation, collaboration, and rapid results
Partner closely with engineering and AI research leaders to prioritize initiatives that maximize value from data investments
Act as a bridge between technical and business stakeholders, translating complex data capabilities into clear business outcomes
Stay at the forefront of data, AI, and machine learning trends- continuously identifying opportunities to apply emerging technologies for competitive advantage
Company
Seminole Hard Rock Support Services
Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
501-1000 employees
H1B Sponsorship
Seminole Hard Rock Support Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jeff Hook
EVP & CMO
Karen Hewitt, M. Ed.
Director of DEI Strategic Partnerships
Company data provided by crunchbase