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Amalgamated Bank · 1 month ago

IT Support Associate

Washington, DC

Full-time

Onsite

Entry Level

$60K/yr - $75K/yr

1+ years exp

Amalgamated Bank is focused on providing high-quality IT support and services to empower their employees. The IT Support Associate will troubleshoot and resolve technical issues, manage user access, and support various IT functions to ensure seamless technology access for bank employees.

Banking

Responsibilities

Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person

Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests

Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support

Provide technical support, deployment, configuration, and installation of computers

Perform hardware diagnostics and coordinate repairs

Install and test computers, printers, and other peripherals; configure operating systems and application software packages

Help maintain and assist in operating all audio-video equipment

Assist in implementing and deploying telecommunications systems, including VOIP, cell phones, etc

Support the maintenance of physical IT assets, installed software, and third-party tools to ensure efficient troubleshooting and inventory tracking

Create, delete, and manage user accounts and access permissions. Resolving user-reported issues related to access, permissions, and account problems

Support audit processes by providing logs and evidence of access management activities

Crosstrain network administration tasks

Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations

Must be available to work weekends, overtime, and cover for team members when they are on vacation

Perform other duties as directed

Qualification

Technical supportTroubleshootingWindows supportAnalytical skillsCommunication skillsTechnology trendsOrganizational skillsProblem-solving skills

Required

Associate degree or minimum 5+ years of equivalent experience in a related field

At least one-year hands-on experience in a technology support function

Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels

Strong analytical and problem-solving skills

Highly organized, resourceful and results-oriented

Understanding of and passion for new technology trends

Company

Amalgamated Bank

For over a century, Amalgamated Bank has been America’s Socially Responsible bank supporting thousands of people, organizations, causes and businesses.

Founded in 1923

New York, New York, USA

201-500 employees