GeoComply · 1 month ago
Customer Success Manager (NYC)
New York, NY
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $121K/yr
5+ years expGeoComply is at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing technologies to ensure regulatory compliance. The Customer Success Manager will build relationships with customers to enhance their experience and drive business results by acting as a trusted advisor and coordinating feedback to improve product offerings.
CryptocurrencyFinTechGamingInformation TechnologyMedia and EntertainmentSaaSSoftware
Responsibilities
Cultivate and sustain business and technical relationships with customers to ensure long-term success through delivering value via our solutions
Act as the main point of contact and establish a trusted advisor relationship with key customer stakeholders
Continuously monitor customer health metrics, conducting regular check-ins, business reviews, and reporting
Drive integrations and lead efforts to onboard new clients and handle aspects such as training, troubleshooting, and product demonstrations
Analyze data to identify opportunities for customer experience improvements and business growth
Coordinate all stakeholders to achieve customer goals and best performance metrics to deliver value
Advocate customer needs/issues cross-departmentally and coordinate with sales, product, and support teams
Proactively take ownership of customer issues and requests, removing blockers, leading troubleshooting and communicating solutions back to stakeholders
Maintain and update customer records in the CRM system
Identify and manage at-risk accounts and develop churn prevention strategies
Assist in the renewal process and identify upsell and cross-sell opportunities
Conduct and lead customer training after new product features are released or new products are offered
Conduct analytics to monitor the success and performance of implemented solutions
Prepare and coordinate Business Reviews to actively solve customer problems and ensure that they are maximizing their integration with GeoComply
Develop and maintain a thorough understanding of the company’s products, technologies and systems, processes and overall business requirements, the customer’s structure and use cases, and their laws/regulations and restrictions; continuously interact with colleagues, customers and regulatory bodies
Lead project management initiatives to facilitate seamless transitions for customers, including migrating customers from one environment to another and guiding customers through the process of rectifying technical issues stemming from integration errors
Any other duties and responsibilities as may be assigned to you by the company consistent with your position
Qualification
Required
Bachelor's degree in Business, Marketing, or related field
Minimum of 5 years of experience in Customer Success, Account Management, or related customer-facing role
Strong interpersonal skills with a focus on building customer relationships
Excellent verbal and written communication skills
Strong business and technical aptitude with the ability to understand complex business and customer requirements, prioritizing issues and escalating as required
Ability to analyze data and identify trends
Experience preparing and presenting reports, data analyses and presentations
Proficient knowledge of US gaming and sports betting compliance, regulations, and requirements
Proficiency in using CRM software like Salesforce, HubSpot, or similar platforms
Highly organized and detail-oriented
Self-starter with a proactive approach to problem-solving
Ability to work in a fast-paced, team-oriented environment
Ability to travel up to 40% of the time
Preferred
A history of working effectively in multi-channel, multi-product companies where internal/external bridge-building and partnering is an essential quality
Fluent in other languages than English
Benefits
Performance-based bonus
Equity plans
Paid vacation and sick days
Extended health benefits
Generous Learning & Development Allowance
Sports and Physical Wellness budget (30% of L&D Allowance)
Charitable and DEI initiatives
Team-building events
Company
GeoComply
GeoComply provides fraud prevention & advanced geolocation solutions to detect location fraud & help verify a user's true digital identity.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-25Private Equity
2021-03-23Private Equity
Leadership Team
Anna Sainsbury
Executive Chair and Co-Founder
David Briggs
Member Board Of Directors
Recent News
2025-10-23
Morningstar.com
2025-09-04
Missouri Business Alert
2025-07-22
Company data provided by crunchbase