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Van Meter Inc. · 1 month ago

Automation Support Engineer

Cedar Rapids, IA

Full-time

Onsite

Senior Level

5+ years exp

Van Meter Inc. is dedicated to creating lasting value for its customers, and they are seeking an Automation Support Engineer to provide technical support for their product lines. This role involves troubleshooting, startup and commissioning services, and training customers both remotely and on-site.

ElectronicsEnergyHardwareManufacturing

Culture & Values

Responsibilities

Perform billable contracted technical services for customers

High level understanding of Van Meter’s solutions

Actively seek out and participate in both formal and informal training opportunities to continuously develop skills

Reviews customer technical specifications, recommends specific products or services

Maintain technical expertise in key product areas in order to perform job tasks

Effectively foster relationships with customers and team members

Participate in automation commercial events

Provide customer assistance via telephone, email, and on-site

Operate independently and identify additional opportunities to enhance the customer’s experience

Educate our customers on core automation products by teaching in a classroom setting and one on one sessions

Learn Van Meter and Customer safety expectations and adhere to them

Qualification

Allen-Bradley PLC programmingAutomation products knowledgeElectrical troubleshootingSolid ethernet networkingTroubleshooting skillsDrive for Continuous ImprovementCustomer focusedCommunication skillsDetail oriented

Required

Extensive knowledge of a broad range of automation products and technologies

Ability to embrace and adopt new technologies

Allenbradley / Rockwell Automation PLC / HMI programming experience

Flexibility of schedule to meet customers onsite service needs

Passion for providing high quality and thorough technical services

Strong desire/interest to keep on the leading edge of technology

Strong troubleshooting and problem-solving skills

Familiar with ARC Flash Safety Expectations

Knowledge of Lock-out Tag-out processes

Customer Focused; must be a resource & partner to our internal and external customers

Ability to learn quickly and transfer knowledge to others

Excellent communication and interpersonal skills via phone, email and in person are required

Self motivated to effectively analyze workload and juggle multiple priorities with strict deadlines

Ability to lead by example with a positive work ethic and attitude

Drive for Continuous Improvement

Detail orientated

Ability to stay level headed in stressful situations

2 year technical degree or 4 year degree in related field of study or equivalent experience required

Minimum of 5 years demonstrated experience or exposure to industrial maintenance and/or engineering functions including: Installing and commissioning variable frequency drives, Electrical troubleshooting, Solid ethernet networking skills required

Regional travel is required for training and customer support based upon needs up to 40% of the time